How to reactivate your doTERRA Wholesale Account

Reactivate doTERRA Account

If you haven't used your doTERRA account for some time, you'll need to reactivate it before you can login and shop again.

Quick steps to reactivate your doTERRA account

  1. Click and load the Reactivation Email Template
  2. Send the reactivation email to doTERRA
  3. Wait up to 24 hours to receive a reactivation confirmation from doTERRA
  4. Login and shop again

Load the Reactivation Email Template

 

*Having troubles loading the email template? View the manual instructions.

 


Frequently Asked Questions

Do I have to include my doTERRA ID in the reactivation email?

No. As long as you send the email from the same email address that's currently on your doTERRA account, that's all doTERRA requires.

What if i don't have access any more to the email address on my doTERRA account?

You may re-enroll here with a new email address. You may use a new telephone number too.

How much does it cost to reactivate?

There is no cost to reactivate. However, if it's been over a year since you last ordered, you may see a renewal fee added to your next order. All renewals come with a free 15 ml peppermint oil.

Can Wellness Advocates reactivate their account?

Yes, all doTERRA Wholesale Customers and Wellness Advocates may reactivate their account using the email template above.

How do I prevent my account from going inactive?

In general, purchasing at least once a year keeps your account active. Once reactivated, be sure to place an order within 48 hours to ensure your account does not return to inactive status.

Should I reactive my account or re-enroll?

If you had a doTERRA account previously, you should attempt to reactivate first. However, you may re-enroll if you wish, but you many need to use a different email and phone number than used originally.

 

Got questions? Contact us.