Manual Steps to Reactivate your doTERRA Wholesale Account

If you haven't used your doTERRA wholesale account for over a year, you may request reactivation. Once reactivated, you can login and shop wholesale prices again, plus participate in all member-only promotions.


SUBJECT:  Account Reactivation Request
MESSAGE: "Dear doTERRA Team, I am writing to request the reactivation of my doTERRA wholesale account, which has been inactive for over a year. I wish to resume my membership benefits, discount pricing and access to promotional offers. Thank you"

Load Account Reactivation Template

If you want to save time by using the account reactivation email template, follow the instructions below.

  1. Click the "Request Reactivation" button
  2. Load the reactivation email template
  3. Send email

Please allow up to 24 hours to process your reactivation. Request should be sent from the same email address currently on your doTERRA account.


How long does it take to reactivate?
Reactivations are typically completed within 24 hours if submitted on a business day.

Do I have to include my doTERRA ID in the reactivation email?
No, as long as you send the reactivation request from the same email address that's currently on your doTERRA account.

What if i don't have access to the email address on my account?
You can enroll as a new member using a different email address.

How much does it cost to reactivate?
There is no cost to reactivate. However, if it's been over a year since you last ordered, you may see a renewal fee added to your next order.

Do I need to place an order after my account reactivates?
Yes, you'll need to place any order within 48 hours to complete the reactivation process, otherwise your account may return to inactive status.

Can a distributor (Wellness Advocate) reactivate their account?
Yes, all Wellness Advocates (Independent Distributors) and Wholesale Customers follow the same instructions to reactivate their accounts.