Refund Policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

-To be eligible for a refund of your return, your item must be unused and in the same condition that you received it. To complete your return, we require a receipt or proof of purchase.

-To be eligible for an exchange of your return, any item that is not in its original condition, is used, is damaged or missing parts for any reason not due to our error may be exchanged. Exchanges are processed in the form of a gift card. You can use the gift card to repurchase the same item or any other item(s) of your choice.

Please do not send your purchase back to the manufacturer. To initiate a return, please email help@home-essential-oils.com

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Exchanges (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange. If you are approved, then your exchange will be processed and a gift card will automatically be emailed to you.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at help@home-essential-oils.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale, promo items  or special offers cannot be refunded.

Shipping
To return your item(s), you should mail your item(s) to: Home Essential Oils Returns 7822 Summerlake Pointe Blvd, Winter Garden FL 34787-1746. You will be responsible for paying for your own shipping costs for returning your item(s). Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.